Issue Overview: Missing YieldPlanet Reservation Notifications
When a reservation is successfully confirmed within the YieldPlanet Channel Manager (CHM) platform but the corresponding email notification is not received in the recipient's inbox, the transaction is considered "undelivered".
Root Cause: Email Suppression
The primary cause for undelivered YieldPlanet reservation notifications is email address suppression.
- Suppressed List: If a recipient's email server repeatedly bounces emails or marks YieldPlanet communications as spam, the email address is added to a local or global suppression list.
- Result: Once an email is suppressed, the YieldPlanet automated system can block future outgoing reservation notifications to that specific address until the suppression is cleared or the message is manually resent.
Step-by-Step Resolution: Resend Undelivered YieldPlanet Notifications
If a reservation is saved in YieldPlanet but the notification email is missing from your inbox, follow these steps to manually resend the confirmation:
- Access the Portal: Log into your YieldPlanet account.
- Navigate to Reservations: Go to the main menu and select Tools > Partner reservations.
- Locate the Booking: Find and select the specific affected reservation from the list.
Access Order Actions: On the right-hand side of the page, click on the Order Actions menu.
- Select Resend Command: Choose Send email to hotel from the action list.
Execute Action: Click Do selected actions to dispatch the reservation email.
Note: If notifications continue to fail after manual re-sending, verify with IT support that the destination mail server is not blocking YieldPlanet domain IPs or addresses.
Document Metadata
- Product: YieldPlanet Channel Manager (CHM)
- Topic: Reservation Confirmations, Undelivered Emails, Email Notifications, Suppressed Emails
- Target Audience: Support Agents, Hotel Partners, System Administrators
- Keywords: YieldPlanet, CHM, reservation confirmation, email notification, undelivered, suppressed list, partner reservations, resend email