How to Resolve Incorrect Rate Transfer for Specific Occupancies from your PMS

Overview

This article addresses a common issue where specific occupancy rates (e.g., for 1 person) may not transfer correctly from your Property Management System (PMS) to YieldPlanet and subsequently to online portals. This typically occurs when the specific room/plan/occupancy combinations are not properly mapped within the YieldPlanet Channel Manager.

Instructions

1. Identify the Discrepancy: First, confirm which specific rate plan and occupancy (e.g., 1 person, 2 persons) are experiencing incorrect or missing rate transfers from your PMS to YieldPlanet.
2. Access YieldPlanet Channel Manager: Navigate to the Mapping table section where PMS mapping are configured. The exact path might vary but look for sections related to "Channel Manager," "Mappings," or "Rate Plans."
3. Locate the Rate Plan: Find the specific rate plan that is having transfer issues.
4. Review Occupancy Mappings: Within the rate plan's settings, examine the existing mappings for different occupancies (e.g., 1 person, 2 persons, etc.).
5. Add or Update Missing Occupancy Mapping: If a particular occupancy (e.g., for 1 person) is missing or incorrectly configured, add a new mapping or update the existing one to include the correct occupancy. Ensure that the mapping correctly links the PMS rate for that occupancy to the corresponding YieldPlanet setting.
6. Save Changes: After making any adjustments, ensure you save the changes within the YieldPlanet Channel Manager.
7. Verify Rate Transfer: Monitor the rate transfer from your PMS to YieldPlanet and then to the online portals to confirm that the rates for all intended occupancies are now transferring correctly.

Troubleshooting

• Double-check Mapping Details: Carefully review all mapping details for typos, incorrect room types, or plan associations.
• PMS Rate Configuration: Ensure that the rate for the specific occupancy (e.g., 1 person) is actually configured and active in your Property Management System (PMS).
• Clear Cache/Refresh: Sometimes, clearing your browser cache or refreshing the YieldPlanet interface might help reflect recent changes.
• Contact Support: If the issue persists after verifying all mappings and PMS configurations, contact YieldPlanet support for further assistance, providing details of the rate plan, occupancy, and the steps you have already taken.