- Creating new users for Price Optimizer, CRS and/or Channel Manager, the issues with accessing the YieldPlanet tools.
- The questions regarding reservations (credit card details, reservation import to the PMS, reservation details etc.)
- Mapping table. The initial mapping can be done with the help of YieldPlanet team, the further mapping should be done by the hotelier, but we are always open for any question.
- Connection with channels (new partner, lost connection, delay in distribution, updates in partner’s rooms or rates, push of prices & availability).
- Check the change history for any particular partner (what and when was distributed).
Send your query/problem to support@yieldplanet.com.
Please send examples with reservation number, date, problem description, possibly screenshots, etc. Don't forget to include your hotel ID.