Overview
Users can manage channel manager settings or report system errors through the integrated Support Widget. This tool serves as the primary communication channel for technical assistance and configuration requests.
How to Access the Support Widget
- Location: Navigate to the lower right corner of the application screen.
Activation: Click the Support Widget icon to open the communication interface.
Submission: Type your specific request or error description directly into the widget to initiate contact with the support team.
Supported Request Types
The Support Widget should be used for the following scenarios:
- Channel Manager Settings: Requests to modify, update, or troubleshoot channel manager configurations.
- Error Reporting: Notifying the technical team of system bugs, performance issues, or unexpected errors.
Key Terms
| Term | Definition |
|---|---|
| Support Widget | The localized UI component used for direct communication with the support department. |
| Channel Manager | The system component responsible for synchronizing inventory and rates across external booking platforms. |
| Error Reporting | The process of documenting and submitting technical malfunctions for resolution. |
Summary
To report errors or request channel manager adjustments, use the Support Widget located in the lower right corner of the screen. All requests must be typed directly into the widget to initiate the support workflow.